Privacy Notice

Your privacy is our responsibility.

HoneePay is committed to protecting and respecting your privacy and handling your information in an open and transparent manner. Keeping your personal information secure is extremely important to us.

Last updated: October 11, 2026

Introduction

HoneePay is committed to protecting and respecting your privacy and handling your information in an open and transparent manner. Keeping your personal information secure is extremely important to us.

This privacy statement (“Privacy Notice”) applies to the processing of personal information by Planet Honey Limited and Shield Ride LLC companies in connection with the provision of HoneePay products, services, websites, and mobile applications.

This Privacy Policy Notice explains, among other things, what we do with your personal information, how we keep it secure, with whom we share your information, your rights in relation to the personal information we hold about you, and who you can contact for more information.

Highlights

  • Planet Honey Limited and Shield Ride LLC companies offer an international payment service that provides money transfer and remittance services in over 150 countries and supports more than 30 currencies.

  • Where appropriate, we share your personal information with the Planet Honey Limited and Shield Ride LLC, its affiliates, partners, and other companies. Upon request or where we are legally obliged, we may share your information with public agencies also.

  • We also collect from you information in relation to other people (for example, details of the recipients of your money transfers). In providing this information, you confirm to us that you have their permission to do so.

  • We may also collect facial scan data extracted from your photo or video (known as “biometric data”) to authenticate your identity.

  • We use third-party service providers to process your personal information on our behalf to perform our services for you. Due to the international nature of our business, some of these service providers may be based outside your country of residence.

  • You have rights over your personal information, and the manner in which you can exercise those rights, such as your rights, are contained in this Notice.

  • We may also send you direct marketing if permitted to do so. We only do this to encourage you to use our service(s) and send you offers or promotions that may be of interest to you. You may also request that we stop sending you marketing information at any time. Details of how to unsubscribe will be included in each email that we send you. Alternatively, you can send to us an email at business@honeepay.com with the title “REQUEST TO UNSUBSCRIBE” in the subject line and the email address that you wish to be removed from the email.

  • We may also use your personal information to display online adverts and marketing relating to our services on our website, online media channels or by sending you push notifications if you use our mobile app.

  • We do not use children’s information (our website and mobile application are not intended for children below 12 years).

  • Questions, comments and requests regarding your personal information and our Notice are welcome and should be sent to the Data Protection Officer at business@honeepay.com.

Crypto Wallet Data

If you use the HoneePay crypto wallet, we process additional information to provide it safely and lawfully. This section explains what that information is and how we handle it.

What we collect

  • The wallet addresses assigned to you on each supported network.
  • The wallet addresses you send digital assets to and receive them from.
  • Transaction details, including the asset, network, amount, date, status and on-chain transaction reference (hash).
  • Your crypto activity history, together with the device, sign-in and security information (such as PIN and one-time-code checks) linked to each transaction.

Why we use it

  • To create and operate your crypto wallet, process your transfers and show your activity history.
  • To detect and prevent fraud, scams, account takeover and other misuse.
  • To meet our legal and regulatory obligations, including identity verification, sanctions screening of wallet addresses and transactions, anti-money-laundering checks and responding to lawful requests from authorities.
  • To provide customer support and resolve disputes.

Who we share it with

  • Circle Internet Financial, which provides the wallet and custody technology behind your crypto wallet, as our service provider.
  • Yellow Card, as our service provider for buying, selling and swapping digital assets with Naira — only once that feature launches and only if you use it.
  • Sanctions-screening, fraud-prevention and compliance service providers, and law-enforcement or regulatory authorities where we are legally required or permitted to do so.

How long we keep it

  • We keep crypto wallet and transaction records for as long as your account is open and afterwards for as long as we need them to meet legal, regulatory, tax, audit and anti-money-laundering record-keeping obligations, or to establish or defend legal claims.

Blockchain data is public and permanent

When you send or receive digital assets, the wallet addresses, amounts and time of the transfer are recorded on a public blockchain that anyone can view. HoneePay does not control public blockchains, so this on-chain data cannot be changed or deleted — including if you close your account or ask us to delete your personal information. We can only delete or anonymise the records we hold ourselves, and only where we are not legally required to keep them.

Questions about your privacy?

Questions, comments and requests regarding your personal information are welcome and should be sent to our Data Protection Officer.

Contact our DPO